Refund policy

Something not right? You have 14 days from delivery to exchange it or send it back.

WHAT IT COSTS

• Exchange: free. Any size, any color, any model. The label is on us.
• Refund: a flat $10, taken out of the refund, never charged to your card.
• The shipping you paid on the original order is not refunded.

An example: 2 polos at $45 plus $10 shipping is $100. Send both back and you receive $90. Exchange them instead and it costs you nothing.

HOW TO START

Email returns@favoneclub.com with your order number. We reply within one business day with a prepaid label and the return address. Send your parcel to that address only, and use the label within 14 days.

CONDITIONS

• Hang tag still attached. The one condition we cannot waive: without it, a polo is refused.
• Back in the individual pouch it arrived in.
• In a condition that allows resale, free from fragrance, makeup or smoke.

Try it on the way you would in a fitting room.

A return that does not meet these conditions is sent back at your cost, or credited at our discretion.

WHEN YOU GET YOUR MONEY

We inspect on arrival and refund your original payment method within 21 days of arrival at the latest, usually a good deal sooner. Your bank then takes its own few business days.

SEVERAL ITEMS IN ONE ORDER

Send back one polo or all of them, the rules are the same. Each item is refunded at the price you actually paid, and what you keep stays at its discounted price. We never claw back a discount.

WHAT WE CANNOT TAKE BACK

• Gift cards and pre-orders
• Items marked final sale on their product page

A discount code alone never makes an order final sale. A specific promotion can be final sale, and it says so on the offer before you buy. If nothing told you it was final sale, it is not final sale.

IF A PARCEL IS MARKED DELIVERED

Parcels are sometimes scanned as delivered a day early, so check around your building first. If it still has not turned up, write to us and we open an investigation with the carrier. Nothing is refunded or replaced while it is open; once it closes, we replace, refund, or credit you.

You are responsible for a secure delivery address. Parcels stolen after confirmed delivery are not our responsibility.

STORE CREDIT

A refund goes back to your original payment method. Credit is not one of your choices: we may offer it where a return is refused or a parcel is declared lost. It works only on this store.